Terms of Service

Introduction

Welcome to Eagle Rock Neuropathy and Pain. These Terms of Service govern your use of our website and the specialized treatments we provide. By accessing our website or receiving treatment at our clinic, you agree to these terms.

Please read these Terms of Service carefully. If you do not agree with these terms, please do not use our website or services.

Website Use

Content

The content on our website is for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Eagle Rock Neuropathy and Pain or its content suppliers and is protected by United States and international copyright laws.

You may not reproduce, distribute, display, or transmit any of the content on this website without our prior written permission.

User Accounts

If you create an account on our website, you are responsible for maintaining the security of your account and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

Medical Services

Appointments

Appointments can be scheduled through our website, by phone, or in person. We request that you provide at least 24 hours' notice if you need to cancel or reschedule an appointment. Failure to provide sufficient notice may result in a cancellation fee.

Payment

Payment is expected at the time of service unless other arrangements have been made in advance. We accept cash, checks, and most major credit cards. We will bill your insurance company for covered services, but you are ultimately responsible for any charges not covered by your insurance.

Insurance

It is your responsibility to verify that we are in-network with your insurance plan. We will make every effort to verify your benefits prior to your appointment, but insurance coverage can change. You are responsible for knowing your coverage and benefits.

Refund and Cancellation Policy

Appointment Cancellations

If you need to cancel or reschedule an appointment, we require at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to $50. No-show appointments will be charged the full consultation fee.

Payment Refunds

Refunds for medical services may be issued in the following circumstances:

• Overpayment: If you have overpaid for services, we will refund the excess amount within 30 business days of notification.
• Insurance Adjustments: If your insurance pays more than anticipated after you have already paid out-of-pocket, we will refund the difference within 30 business days of receiving insurance payment.
• Billing Errors: If we have made a billing error, we will correct it and issue a refund if applicable within 30 business days of identifying the error.
• Cancelled Services: If we cancel your scheduled service for any reason, any prepayment will be fully refunded within 14 business days.

Non-Refundable Services

Medical services that have already been provided are generally non-refundable. Once treatment has been rendered, consultation fees, diagnostic testing fees, and procedure fees are not eligible for refund, except in cases of billing errors or duplicate charges.

How to Request a Refund

To request a refund, please contact our billing department at (208) 537-1090 or email clinic@eaglerockmedical.com with your request. Please include your name, date of service, invoice number (if available), and reason for the refund request. Refunds will be processed to the original payment method within 30 business days of approval.

Billing Disputes and Resolution

Dispute Process

If you believe there is an error on your bill or disagree with a charge, please contact us immediately at (208) 537-1090 or clinic@eaglerockmedical.com. We are committed to resolving billing disputes promptly and fairly.

Steps to Dispute a Charge

1. Contact Our Billing Department: Call (208) 537-1090 or email clinic@eaglerockmedical.com within 60 days of receiving your bill.
2. Provide Documentation: Include your name, date of service, invoice/statement, and detailed explanation of the disputed charge.
3. Investigation: We will investigate your dispute within 15 business days and contact you with our findings.
4. Resolution: If the dispute is resolved in your favor, we will correct the billing error and issue a refund or credit within 30 business days. If we determine the charge is accurate, we will provide a detailed explanation.

Chargeback Policy

If you initiate a chargeback with your credit card company without first attempting to resolve the dispute directly with us, we reserve the right to suspend services until the matter is resolved. We encourage you to contact us first so we can work together to resolve any billing concerns.

Payment Plan Disputes

If you are on a payment plan and have a dispute regarding scheduled payments, please contact our billing department immediately. We will work with you to resolve the issue while maintaining your payment plan terms.

Disclaimer of Warranties

Our website and services are provided "as is" without any warranties, expressed or implied. We do not guarantee that our website will be secure or free from bugs or viruses.

While we strive to provide accurate information on our website, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information contained on the website.

Limitation of Liability

To the fullest extent permitted by law, Eagle Rock Neuropathy and Pain shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our website or services;
• Any conduct or content of any third party on our website;
• Any content obtained from our website; or
• Unauthorized access, use, or alteration of your transmissions or content.

Indemnification

You agree to indemnify, defend, and hold harmless Eagle Rock Neuropathy and Pain, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms of Service.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict of law provisions.

Any dispute arising under or relating to these Terms of Service shall be resolved exclusively in the state or federal courts located in Bonneville County, Idaho.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time. If we make material changes to these Terms, we will notify you by posting the revised Terms on our website.

Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the revised Terms.